Q: How can I pay for my online order?
A: We have a variety of convenient payment options. They are: VISA ®, MasterCard® orAMEX®
Q: Do I need a user account to make an online order?
A: No you don't. You just have to fill out the form on the checkout page with your personnal informations.
Q: How can I make changes to my online order?
A: If you need to add to/modify your online order, you can send an email to firstname.lastname@example.org.
Q: How can I check the status of my online order?
A: If you had subscribe to the option, you will receive a tracking number and you can trace your package with your national postal company website.
Q: Will there be a signature required to deliver my product?
A: No, your package will be delivered to your letter box or at your door. If there is no one available to receive the shipment, it will be held at your closest depot for pickup.
A: Delivery of your online order is subject to the availability of inventory and the shipping method selected. If the item you ordered is in stock, processing time is about 3-4 days. Then shipping takes 10-12 business days.If the item you purchased is very popular, it could take a few days more.
Please take shipping time into consideration when placing your order.
Also, sometimes, we send items in multiple packages, this speed things up. So you could receive your items in more than one package. Please don't be alarmed if you have missing items, it's normal.
Q: Do you ship outside of United States?
A: Yes we do.
Q: Do you ship to all the states?
A: Yes we do.
Q: I received my online order but I was shipped the wrong item. What should I do?
A: Please contact us at email@example.com to notify us of the error and we will arrange to have it picked up. Once we receive the returned order we will send out the appropriate item.
Q: Do I receive a warranty on the items I ordered?
A: Yes you do, if your item is broken or dysfunctional during the 15 days after receiving your order, please contact us as soon as possible before sending back anything. We will send you another one for free.
If you had subscribe to the 1 year warranty option, please go to the Refund policy section for more informations.
Q: My product no longer works or I'm not satisfied. What can I do?
A: Please email us at firstname.lastname@example.org. We will arrange for it to be fixed, replaced or refund ASAP.
Q: How long do I have to return my online order item?
A: All purchases may be returned within 15 days for a full refund. The item must be in new condition, complete with all of the original packaging. Exceptions – If your item is broken or doesn't work.
For further information please refer to our Return policies.